If you find a price that you are happy with, we encourage you to book your trip as soon as possible. Once you receive a quote, the price will be secured for you provided that you make the required deposit before the quote's expiry. Please note that any reduced pricing or discounts that become available after you have paid your deposit will not be applicable. If you decide to cancel your booking in order to take advantage of a lower price, regular cancellation will apply.
While we can provide information on mandatory health requirements, it is important to note that we are not medical experts. Therefore, it is your responsibility to obtain proper and detailed medical advice at least two months prior to your travel date to ensure that you are aware of the latest health requirements and recommendations for your destination.
Please be aware that we cannot be held responsible if you are denied entry to a country due to insufficient or incorrect travel documentation, including but not limited to passports, visas, and permits. Therefore, it is vital that you check and double-check that all your travel documents are in order and up-to-date prior to departure.
Your tour leader will collect information about your travel insurance on the first day of the trip to ensure that you have the necessary coverage. We urge you to carefully review the General Terms and Conditions of your insurance policy before departure so that you have a full understanding of the coverage and benefits provided. By doing so, you can have peace of mind knowing that you have adequate insurance coverage during your travels.
In the event that you are not satisfied with the resolution provided through these means, we request that any further complaints be submitted to us in writing within 30 days from the end of the trip. We value all feedback and take all complaints seriously. We will investigate any issues raised and respond to you in a timely and professional manner.
When you request a refund, it's important to understand that the standard processing time for such requests is typically 8-10 working weeks. This processing time includes the time it takes for the airline to verify the details of your request and then process the refund through their accounting system.
During this period, it's understandable that you may feel anxious about the status of your refund. However, please know that the airline is doing their best to expedite the process and ensure that you receive your refund as soon as possible.
Additionally, please note that the specific timeline for your refund may vary based on a number of factors, including the type of ticket purchased, the method of payment, and the reason for the refund request.
We hope this information provides some clarity and reassurance regarding the refund process. If you have any further questions or concerns, please do not hesitate to contact the airline's customer service team for assistance.
In the circumstance where one of the passengers booked on the same journey experiences a demise, regardless of the cause, only then are you eligible for a full refund. This necessitates the presentation of a United Kingdom-issued death certificate in PDF format.
In processing the refund, an administrative fee of £50.00 will be applicable, with the remaining amount refunded to you within a span of 8 to 10 weeks.