At My Trip UK, your privacy is important to us. We want you to understand how we collect, use, and protect your personal information.

Call Recordings & Confidentiality

1. Calls may be recorded for quality, training, and compliance purposes.
2. Call recordings are strictly confidential and cannot be accessed by customers or third parties.
3. Recordings will only be released via a valid court order.
4. Call recordings are retained for a maximum of 4–6 months, after which they are securely deleted.

Information We Collect

We collect information you provide to us when:

1. Making enquiries or bookings (e.g., name, email, phone number)
2. Requesting services, quotes, or holiday arrangements

Special Category Data:

1. Sensitive data such as health or religion may be collected only with your consent when required to provide services.

How We Use Your Information

We use your information to:

1. Process bookings, payments, flights, insurance, and holiday arrangements
2. Meet legal requirements for travel (immigration, security, border control)
3. Respond to enquiries and provide customer service
4. Improve our services and website experience

Lawful Basis for Processing

1. Contract: To fulfill your requests (e.g., sending information or completing bookings)
2. Consent: For processing sensitive personal information (e.g., health, religion) and sharing it with suppliers

Who We Share Your Data With

1. We do not sell, rent, or share your personal data for marketing purposes
2. Data may be shared with suppliers (airlines, hotels, insurance providers) or public authorities (e.g., customs, immigration) as required
3. GDPR-compliant third-party service providers may process data only for service delivery under strict confidentiality agreements

What Happens if You Don’t Provide Your Information?

1. If you choose not to provide necessary information, we may be unable to respond to your enquiry or complete your booking

Data Retention

1. Holiday enquiry or quote data: kept for the duration of the quote and, at most, the length of our business relationship
2. General enquiry data: kept until resolved
3. Call recordings: retained 4–6 months only

How We Keep Your Data Safe

1. Hosted on secure UK servers with firewall protection
2. Staff trained in data protection policies
3. GDPR-compliant third-party processors under strict contracts
4. Internal systems secured with passwords and other safeguards

Cookies & Other Data

1. Our website uses cookies to improve your experience
2. Cookies do not personally identify you but collect browsing statistics

Changes to This Policy

1. This policy may be updated from time to time
2. Any updates will be posted on this page

Contact Us

For questions or concerns about your personal information:
My Trip UK
0208 004 4475
admin@mytripuk.com